Grievance Redressal Policy

Last Updated: [Date]

Sankara Future Skills Foundation is committed to addressing concerns and grievances fairly, transparently, and promptly.

Scope

This policy applies to:

• Students
• Learners
• Volunteers
• Trainers
• Faculty Members
• Partners
• Donors

Types of Grievances

• Course-related issues
• Technical issues
• Certification concerns
• Payment disputes
• User conduct complaints
• Privacy concerns

Submission of Grievances

Users may submit complaints or grievances via:

Email: grievance@sankaraiq.in

Required Information

Please include the following details when submitting a grievance:

• Full Name
• Registered Email
• Contact Number
• Description of the Issue
• Supporting Documents (if any)

Resolution Timeline

• Acknowledgment: Within 3 working days
• Initial Review: Within 7 working days
• Final Resolution: Within 30 working days

Escalation

If a complainant is dissatisfied with the resolution provided, the matter may be escalated to the Board of Directors for further review. The decision of the Board shall be considered final, subject to applicable laws.

Confidentiality

All grievances will be handled confidentially, professionally, and with due respect to the privacy of all parties involved. Information will be disclosed only when necessary for investigation, resolution, or as required by law.